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GDL Support

If you have any questions or problems, please use the form below and we will respond as soon as possible. We aim to respond within 24 hours of the ticket being submitted, but the vast majority of the time, it’s much quicker than this.

PLEASE CHECK YOUR SPAM FOLDERS for our responses, in case the email goes there.

IMPORTANT: This all needs to be done before the deadline of the current round.

 

1) Please ask your current opponent if they agree to playing this round late.

 

2) Ask your¬†current¬†opponent that, should they win the game against you, they agree to play the next game before the deadline of the next round (and obviously you’ll need to agree to play by the deadline should you win).

 

3) Ask your next opponent if they agree to having their window to play the next round shortened. You can find your next opponent(s) contact details by clicking on their name(s) in the knockout bracket.

 
4) Please provide a date and time of when you’re hoping to play your late match.

 

5) Please send¬†screenshots of all your conversations¬†with your current¬†and¬†next round opponent(s) when you’ve spoken to them.

If these five steps are all completed satisfactorily then you can play the game late, otherwise we’ll have to explore other avenues to sort this out.

Please note that your ticket may be closed without action if you provide insufficient information. If this is the case, we will inform you by email and you will need to raise a new ticket.

Please provide screenshots of any conversations that might be helpful for us.


GDL website issue submission
First Name  
Last Name  
Email Address  
Subject  
Description   
Opponent name - or NA if not applicable  
Which Competition?   
Which grade or division?   
Attachment   Attach files
Each of your file(s) can be up to 20MB in size.
   
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